Frequently Asked Questions

How is this all free?

Google is investing in British businesses by creating gbbo.co.uk and by paying for your .co.uk domain registry. Yola is providing you with hosting, their leading site building tool, and support. So, you can have a website and domain free for a year!

Who will my .co.uk domain be registered to?

The domain is registered to you. Yola manages it and provides the tools for editing the DNS records, but the domain registration is yours. After 60 days, end-users will be permited to transfer their one-year .co.uk domain name away from Yola, subject to UK registry requirements.

What if I already have a domain? Can I still use it with this programme?

Of course! You can sign up for an account and begin building your website today. All the features will be available to you; you can always get your free .co.uk domain as a second domain and point to your new site. If you prefer, you can also transfer your domain to Yola directly. This requires paying for another year of registration, but it will allow you to manage your domain and your website all from one place.

Learn more about transferring a domain to Yola.

Learn more about publishing to a domain you already own.

What if I want to use my free .co.uk domain for another website hosted elsewhere?

You are welcome to transfer the domain away through a 3rd party service after 60 days. There is no charge from Yola to do this. Our hope is that you find Yola hosting and the Yola Site Builder to provide everything you could need, but we understand it might not be the best fit for everyone.

How much will it cost after year 1?

Your first year is absolutely free. Afterwards, you'll have the option to renew with Yola. Gbbo.co.uk customers can renew at a special rate of £17.95 on the Yola domain package which includes your domain, 1GB of hosting space, access to hundreds of styles, our website analytics and all the great features that Yola provides. You can choose to renew in 1, 2, or 5 year increments. Additional discounts apply for multi-year purchases.

Why do you ask for my credit card when this is free? Are you going to charge me after year 1?

This program is only available to residents of the UK.  To verify this, people claiming their free domains will be asked to enter a credit card with a UK billing address. This is all the information will be used for. We will never auto-renew domains without an explicit request from you.

Can I host my website somewhere else after year 1? How much will it cost to switch?

You are free to come and go as you please. We will not charge you anything to change services. We hope that you will love the ease-of-use and flexibility of the Yola service so much that you will never want to leave. At the end of the registration period, if you choose not to renew your domain with Yola, it will be released and can be registered by anyone. Before the end of that year, you can transfer the domain away from Yola for free. Please note that most hosting services will charge you a fee to transfer your domain to them.

Learn more about transferring domains from Yola.

What kind of help can I get when setting up my website?

Yola's award-winning support team is there to help you 24 hours a day, 7 days a week. If you have any questions at all, don't hesitate to send them an email.

Email them at: support@yola.com or visit: http://www.yola.com/support

In addition, Yola Silver package users have access to phone support for real-time website help.